Terms of Service

Top Web Works provides Shopify-focused services such as storefront setup, theme configuration, launch catalog loading (up to the product count in your selected package), payment and shipping setup, and optional recurring site maintenance. The exact scope of work depends on the package or plan you select, as described on our pricing page at the time of purchase.

Unless we expressly confirm otherwise in a written quote, our services do not include logo design, brand identity work, full custom theme builds, custom app development, third-party integrations, paid advertising, social media management, headless commerce, or custom checkout modifications. Custom Liquid sections and marketing modules are available as a separately quoted add-on at premium rates. Product loading is limited to the quantity included in your selected setup package. Additional products beyond your package limit are available as a quoted add-on.

• You must provide accurate information, lawful content, and any materials reasonably required for us to perform the services, including branding files, product catalog data, approved copy, and imagery.
• You are responsible for the legality, accuracy, and ownership of the products, text, images, trademarks, and other content you ask us to use.
• You are responsible for your own business, tax, shipping, consumer protection, and store-compliance obligations, including the legal disclosures shown on your live Shopify store.
• You must review previews, approvals, and deliverables promptly and notify us of material issues before launch or transfer.
• You are responsible for your own Shopify subscription fees, domain fees, third-party app fees, and similar costs charged by third parties.

Service fees, package limits, and recurring charges will be disclosed before purchase or in a written quote. Shopify subscription fees are separate from Top Web Works fees and are billed by Shopify directly to the store owner.

If you purchase recurring site maintenance services, material terms such as billing frequency, amount, and cancellation terms will be presented before you are charged. By completing checkout, you authorize the applicable charges using the payment method on file.

Recurring site maintenance services are month-to-month unless we state otherwise in writing. You may cancel future recurring charges by emailing moc.skrowbewpot@troppus from the email address on file before your next billing date. Unless otherwise required by law, cancellations take effect for the next billing cycle and do not retroactively refund charges already incurred.

Setup fees are allocated to planning, configuration, labor, and delivery work. Unless otherwise required by law or otherwise stated in writing, setup fees are non-refundable once work has begun.

You retain ownership of the content, branding, product information, and business materials you provide. After transfer, the Shopify store itself is intended to belong to you, subject to Shopify's own platform terms and payment of your Shopify account fees.

Top Web Works retains ownership of its own site content, service materials, methods, copy not specifically created as client content, branding, and any pre-existing intellectual property used to deliver the services.

Our services may involve third-party platforms and providers such as Shopify, Stripe, Sanity, hosting services, email providers, domain registrars, and app vendors. Those services are governed by their own terms and policies, and we are not responsible for their acts, omissions, downtime, pricing, or changes.

We aim to provide professional, timely service, but we do not guarantee sales, traffic, rankings, conversion rates, platform availability, or business outcomes. Any timelines we provide are estimates unless expressly stated otherwise in writing.

The site content and services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Top Web Works will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, customers, or business opportunities arising out of or related to the site or our services.

To the maximum extent permitted by law, Top Web Works's total liability for any claim arising out of or relating to the services will not exceed the amount you paid to us for the specific services giving rise to the claim during the three months immediately preceding the event giving rise to liability.

You agree to indemnify and hold harmless Top Web Works from claims, damages, losses, liabilities, costs, and expenses arising out of your content, products, business operations, unlawful activity, infringement claims, misuse of the services, or breach of these Terms.

We may suspend or refuse services if we reasonably believe a requested project, product, or use case is unlawful, deceptive, abusive, infringing, unsafe, or outside our stated scope.

When we build or maintain a Shopify store on your behalf, we do so using a Shopify Partner collaborator account. This gives us access to your store admin to perform the agreed services. After store transfer, we retain a collaborator access seat in order to continue providing maintenance services. You may remove our access at any time through your Shopify admin. Removing access terminates our ability to perform maintenance tasks and does not entitle you to a refund of fees already paid.

Project timelines depend on timely delivery of required materials from you, including branding files, product information, content, and approvals. If you do not provide required materials or approvals within 30 days of our request, we may pause or close the project. We are not liable for delays caused by your failure to provide materials or respond to communications.

If a project is paused or closed due to client inaction, any fees already paid are non-refundable. If you wish to restart a paused or closed project, a new agreement or re-engagement fee may apply.

We reserve the right to suspend or terminate services, withhold deliverables, or delay work if payment is not received when due. For recurring maintenance services, we may suspend service if a billing attempt fails and is not resolved within a reasonable period. We are not liable for any harm, business loss, or store downtime resulting from a service suspension due to non-payment.

Before initiating any formal legal proceeding, you agree to contact us at moc.skrowbewpot@troppus and give us a reasonable opportunity — at least 30 days — to resolve the dispute informally. This does not limit either party from seeking emergency injunctive or equitable relief where necessary.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the services shall be resolved in a court of competent jurisdiction in the state of Texas. You agree to submit to the personal jurisdiction of such courts.

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict-of-law principles. Any legal proceedings not subject to the arbitration provision above shall be brought exclusively in the state or federal courts located in Texas.

We may update these Terms from time to time. When we do, we will update the effective date on this page. If you continue using the site or our services after updated Terms take effect, the updated Terms will apply.

Questions about these Terms may be sent to Top Web Works at moc.skrowbewpot@troppus.