Lead Capture & Follow-Up
Never let a lead go cold.
Lead capture and automated follow-up for small businesses in Queen Creek, Gilbert, Chandler, Tempe, and San Tan Valley. Forms and chat flow into TWW CRM, and follow-up starts the moment a lead comes in.
Sound familiar?
The lead came in. Nobody answered.
Most leads go cold because nobody followed up, not because the price was wrong. A form gets filled out at night, a chat comes in during a job, a text sits unread. By the time you call back, they've hired someone else. Automatic confirmations and follow-up make sure every lead hears back fast, even when you're busy.
Capture
Every form and chat lead lands in one pipeline. You get an email the moment one comes in, and the lead gets an automatic confirmation.
See pricing →Follow up
Automated email follow-up runs on every plan. Grow adds text follow-up within minutes for leads who opt in, with booking or estimate requests built in.
See Grow →One inbox
On Grow, a dedicated business texting number keeps every text, email, and chat in one inbox on your phone. Your existing call number stays the same.
See pricing →Who this is for
Good fit for businesses like these.
- Trades that miss calls on the job
- Contractors losing leads to rivals
- Med spas, salons, and studios
- Businesses with unanswered form leads
- Owners juggling texts and voicemails
- Teams that want every lead in one place
Brett Snyder
Founder, Top Web Works
East Valley, AZ area
I've been the owner trying not to miss the next call. Most leads go cold because nobody followed up, not because the price was wrong. I set up the system so every lead gets a fast confirmation and follow-up, even when you're busy, and I keep it running.
How to get started
Three steps, no surprises.
Start with a free preview
I review your business and your current site, if you have one, then build a free working prototype of your homepage. You tap through it on your phone, we make a few tweaks, and you see the direction before you pay anything.
I build your site and lead system
After a 50% deposit, I build the rest of your site: custom coded, mobile-ready, and set up for SEO, AEO, and GEO. Live chat, forms, and follow-up go live in TWW CRM, tested before launch. The balance is due at launch.
Your plan keeps it running
Your first month is included, then your plan keeps the site maintained and leads followed up. Grow adds text follow-up, reviews, and social posts. Dominate adds Google and Meta ads, landing pages, and blog posts.
Questions before you start.
See how the free homepage prototype works →What is TWW CRM?
TWW CRM is the lead system included with every Top Web Works plan. Forms and chats land in one pipeline, you get instant email alerts, and follow-up runs automatically.
Will text follow-up replace my business phone number?
No. Grow adds a dedicated business texting number for automated messages and replies. Your existing call number stays exactly as it is.
Does TWW CRM replace ServiceTitan, Jobber, or Housecall Pro?
No, it works alongside them. TWW CRM runs your marketing side: live chat, text and email follow-up, booking or estimate requests, review requests, and social posting. Keep your field service software for dispatch, job management, and invoicing.
Why does lead response time matter?
A Harvard Business Review study found that companies contacting online leads within an hour were nearly seven times more likely to qualify them than companies that waited longer. Automated follow-up makes sure every lead hears back fast.
Can leads book appointments or request estimates?
Yes. Grow builds booking or estimate requests into your follow-up, your choice, so a lead can take the next step without waiting on a call back.
Brett Snyder, Top Web Works
Shaun R.
Head of Business Development · 2025
His technical skills were invaluable in quickly launching many high-impact marketing campaigns that ultimately resulted in strong conversions and revenue. He is a talented developer and a great collaborator. I highly recommend Brett!
Christina T.
Sr. Graphic Designer, Imagine Learning · 2025
I recently worked closely with Brett on several projects, including the early stages of a large Shopify website redesign. … Brett is incredibly dependable and responsive. … He never held up a project and consistently finished his part on time, which made a huge difference in keeping our work on track.
Andrew C.
Managed Brett directly · 2010
Brett excels in providing creativity with outstanding work that always impressed our customers and gave us the edge for continued satisfaction. He has the ability to combine compelling graphic imagery with interactive functionality which fueled immediate interest and responsiveness in the products and services we promoted.
Kristi P.
Marketing Project Manager · 2025
As our front-end developer, Brett was responsive, flexible, and always willing to explore different ways to bring ideas to life. He consistently offered helpful suggestions and took the time to explain how things worked, which made collaboration easy and productive.